FAQs

Some frequently asked HealthMiles questions:

General questions about HealthMiles

Why should I be interested in an activity program?
How often do I have to exercise to make a difference in my health?
How can I join the HealthMiles program?
Is my health and fitness data safe and protected?
What is the HealthMiles cancellation policy?

Earning and Redeeming Miles

What are "Miles" and how do I earn them in the HealthMiles program?
What are Levels and how do they relate to the Cash I get to spend?
How many Levels are there and how many Miles do I have to earn to get to each one?
How can I spend my HealthCash?
Does my HealthCash Expire?
If I cancel my HealthMiles membership, can I still use my HealthCash?

The GoZone Pedometer

Once I order a GoZone pedometer from the LifeZone website, when can I expect it to arrive?
How often should I upload the data captured by my GoZone pedometer?
If I lose my GoZone pedometer, can someone use it to access my personal information?
How do I get a replacement GoZone pedometer if mine is defective?

The HealthZone Kiosk

How often do I need to take my measurements on the HealthZone kiosk?
Do I have to do anything in particular before I take my measurements?
I'm not comfortable having my readings taken in a public place!

Physical and Medical Conditions

I have a diagnosed physical disability that prohibits me from being as active as others. How can I earn Miles?
I have a diagnosed medical condition that prohibits me from achieving an ideal bio measurement (blood pressure, BMI or body fat).
What's the best way for me to earn Miles if I’m pregnant?
Privacy Policy | Terms of Use
© Virgin HealthMiles, Inc., 2008 All Rights Reserved