FAQs

Some frequently asked HealthMiles questions:

General questions about HealthMiles

Why should I be interested in an activity program?
How often do I have to exercise to make a difference in my health?
How can I join the HealthMiles program?
Is my health and fitness data safe and protected?
What is the HealthMiles cancellation policy?

Earning and Redeeming Miles

What are "Miles" and how do I earn them in the HealthMiles program?
What are Levels and how do they relate to the Cash I get to spend?
How many Levels are there and how many Miles do I have to earn to get to each one?
How can I spend my HealthCash?
Does my HealthCash Expire?
If I cancel my HealthMiles membership, can I still use my HealthCash?

The GoZone Pedometer

Once I order a GoZone pedometer from the LifeZone website, when can I expect it to arrive?
How often should I upload the data captured by my GoZone pedometer?
If I lose my GoZone pedometer, can someone use it to access my personal information?
How do I get a replacement GoZone pedometer if mine is defective?

The HealthZone Kiosk

How often do I need to take my measurements on the HealthZone kiosk?
Do I have to do anything in particular before I take my measurements?
I'm not comfortable having my readings taken in a public place!

Physical and Medical Conditions

I have a diagnosed physical disability that prohibits me from being as active as others. How can I earn Miles?
I have a diagnosed medical condition that prohibits me from achieving an ideal bio measurement (blood pressure, BMI or body fat).
What's the best way for me to earn Miles if I’m pregnant?

© Virgin HealthMiles, Inc., 2008 All Rights Reserved